Return & Refund Policy
Refund, Replacement and Cancellation Policy
Every Chic Chiffon product is made to order using the design and personalization details selected by the customer. Due to the customized nature of our products, cancellations, returns, replacements, and refunds are handled according to the terms below.
1. Order Cancellations
Cancellation requests must be submitted within 6 hours of placing an order. After this period, the order may have entered production and can no longer be cancelled or modified.
To request a cancellation, contact us immediately at:
info@chicchiffon.myshopify.com
Submitting a request within 6 hours does not automatically confirm cancellation. We will review the production status and notify you whether the request has been approved.
Approved cancellations are subject to a 30% cancellation fee, deducted from the total amount paid. This fee covers non-refundable costs incurred after an order is submitted, including:
Payment processing and transaction charges
Administrative and order-handling expenses
Production preparation and fulfillment allocation
The remaining balance will be returned to the original payment method.
2. Defective, Damaged or Incorrect Products
If your product arrives damaged, contains a manufacturing defect, or differs from what you ordered, please contact us within 72 hours of confirmed delivery.
Your request must include:
Your order number
Clear photographs showing the entire product
Close-up photographs clearly showing the problem
A brief explanation of the issue
Send all information to:
info@chicchiffon.myshopify.com
After reviewing and approving your claim, we will provide one of the following resolutions:
A replacement at no additional cost; or
A full refund to the original payment method
Additional photographs or information may be required to verify the claim. In certain cases, we may ask you to return the affected product before providing a resolution. Please do not send any item back unless you have received return instructions from our Customer Service Team.
3. Personalized and Made-to-Order Products
Chic Chiffon products are personalized and produced specifically for each order. Therefore, we cannot accept returns, exchanges, or refund requests resulting from:
Selecting the wrong size, color, design, or product
Changing your mind after ordering
Providing an incomplete or incorrect delivery address
Slight color variations caused by screen or display settings
Misspelled names, incorrect dates, or other personalization errors submitted by the customer
Please review all selections and personalization details carefully before placing your order.
If you ordered an incorrect size, color, design, or personalization, we may offer a replacement order at a 50% discount as a customer-service courtesy. Approval is determined on a case-by-case basis.
This exclusion does not apply when the product received is defective, damaged, incorrectly produced, or materially different from the confirmed order.
4. Refund Processing
Once a refund has been approved, it will be issued to the original payment method. A confirmation email will be sent after the refund has been processed.
Please allow approximately 5–7 business days for the funds to appear in your account. The exact processing time depends on your bank, card issuer, or payment provider.
5. Late or Missing Refunds
If an approved refund has not appeared in your account:
Review your bank or payment account again.
Contact your card issuer or payment provider.
Ask your bank whether the refund is still being processed.
If more than 10 business days have passed since you received the refund confirmation, please contact us at:
info@chicchiffon.myshopify.com
Include your order number and refund confirmation details so we can assist you.
6. Chargebacks and Payment Disputes
We encourage customers to contact our Customer Service Team before opening a chargeback or payment dispute so we have an opportunity to investigate and resolve the issue promptly.
If a payment dispute is opened, Chic Chiffon may provide the payment processor or financial institution with relevant records, including order details, personalization information, production records, tracking updates, proof of delivery, policy acceptance, and customer communications.
Nothing in this policy limits any consumer rights available under applicable law.